GCash Assures User Security Amidst System Glitch

GCash: The Digital Wallet Revolutionizing the Philippines

GCash has swiftly become the leading e-wallet in the Philippines, empowering millions of Filipinos to embrace a cashless and convenient lifestyle. With a staggering 94 million active users, GCash has transformed the way Filipinos transact, pay bills, and send money.

A wave of unauthorized transactions alarmed GCash users on November 8, 2024, prompting the e-wallet platform to take immediate action.

GCash stated that a system error during a reconciliation process affected a limited number of users, causing unauthorized transactions. 

GCash has identified the accounts affected by the system error and has contacted the respective users. The company is currently working on rectifying the issue by adjusting the affected wallets.

GCash has assured its users that the unauthorized transactions were isolated incidents and that the affected accounts are secure.